Rajiv Jayasiri

IT INFRASTRUCTURE & OPERATIONS | END-USER SUPPORT LEADERSHIP

Keeping IT infrastructure reliable and people productive.

IT professional with over 18 years of experience in infrastructure operations, networking, systems administration and end-user support. Combining hands-on technical expertise with team leadership to manage workplace technology, infrastructure services and IT support operations across multiple countries.

Sri Lankan national · Based in Malaysia · Open to international relocation

ExperienceDownload CV
Rajiv Jayasiri, IT Infrastructure and Operations professional
18+Years in IT
5Countries supported
Multi-siteIT operations
Hands-onInfrastructure
TeamLeadership

ABOUT

Leadership that stays close to the technology.

I combine hands-on technical expertise with IT operations and team leadership, managing day-to-day IT services while remaining directly involved in infrastructure deployments, complex troubleshooting and service improvements. My work supports headquarters, production operations and Customer Experience offices across Malaysia, the Philippines, Australia, Thailand and Canada.

EXPERIENCE

From hands-on technical support to IT infrastructure and operations leadership.

Progressive experience across technical support, systems administration, infrastructure implementation, IT service delivery and team leadership.

Associate Manager – IT Support

Photobook Worldwide / Nexace Live Sdn Bhd · Kuala Lumpur, Malaysia

Senior IT Support Engineer (2017–2021) → Associate Manager – IT Support (2021–Present)

2017–Present · combined tenure

IT Operations & Leadership

Manage infrastructure and end-user support operations for approximately 100 users across Malaysia, the Philippines, Australia, Thailand and Canada. Combine hands-on technical responsibilities with line-management experience of up to four direct reports, currently supervising 1–2 team members, service delivery, incident management and vendor coordination.

Network & Systems Infrastructure

Plan, implement and maintain network infrastructure, physical servers, Proxmox virtualization, Synology and TrueNAS storage, backup systems and connectivity solutions across business locations.

Workplace IT & Security

Administer Google Workspace, Active Directory, Windows/macOS endpoints, identity and access controls, and operational IT security, including support for compliance-related activities.

Systems Administrator

Photobook Worldwide · Kuala Lumpur

2014 – 2017

Senior Solutions Architect – ECM

3SG · Colombo, Sri Lanka

2012 – 2013

Executive / Senior Technical Support Specialist

3SG · Colombo, Sri Lanka

2007 – 2012

SELECTED CONTRIBUTIONS

Practical improvements across IT operations.

Network

Network Deployment & Modernisation

Planned and implemented network infrastructure for new and existing business locations, including wireless connectivity, network segmentation, equipment upgrades and WAN failover.

Systems

Infrastructure & Recovery

Deployed and maintained server virtualization, storage, backup and recovery solutions to support reliable infrastructure operations and service continuity.

Workplace

Workplace IT & Service Delivery

Managed end-user support operations, technical escalations, user lifecycle processes and workplace technology across multiple business locations.

EXPERTISE

Core strengths.

Network Infrastructure & Connectivity

Managed switching · VLANs · Dell networking · Ruckus wireless · FortiGate firewalls · Peplink · VPNs · WAN connectivity

Server Infrastructure & Storage

Physical servers · Proxmox virtualization · Windows Server · Synology · TrueNAS · Backup & restoration · Disaster recovery

Workplace IT & Identity

Google Workspace · Gmail administration · Active Directory · Windows/macOS · Endpoint management · MFA · SSO · User lifecycle management

IT Operations & Leadership

Team supervision · Service desk operations · KPIs & SLAs · Incident management · Vendor management · Procurement · IT projects · Operational security

CERTIFICATIONS

Professional certifications.

ITIL 4 Foundation

IT Service Management

Google IT Support Professional Certificate

IT Support & Systems Administration

CV

Want the full picture?

Download my CV for a detailed overview of my professional experience, technical expertise, education and contact information.

Download CV

CONTACT

Open to the right next opportunity.

Interested in IT Infrastructure, IT Operations, End-User Support Leadership and Workplace IT opportunities, including international roles with relocation support.

Email meWhatsAppLinkedIn

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