Rajiv Jayasiri

IT INFRASTRUCTURE & OPERATIONS LEADER

I lead reliable IT infrastructure and operations across complex, multi-country environments.

16+ years across infrastructure, cloud, service delivery, networking and support operations — combining hands-on technical depth with regional leadership and measurable outcomes.

Sri Lankan national · Based in Malaysia · Open to international relocation

ExperienceDownload CV
Rajiv Jayasiri, IT Infrastructure and Operations Leader
16+Years in IT
7 countriesInternational exposure
99.9%Infrastructure uptime
85% → 97%SLA compliance
35%MTTR reduction

ABOUT

Leadership that stays close to the technology.

I lead regional IT operations across distributed environments, spanning infrastructure, cloud, service continuity, security, vendors and production-critical support — translating business priorities into resilient IT services while remaining technically engaged.

EXPERIENCE

From hands-on infrastructure to regional IT leadership.

Progressive responsibility across enterprise support, systems administration, infrastructure and regional operations.

Associate Manager – IT Support

Photobook Worldwide / Nexace Live Sdn Bhd · Kuala Lumpur, Malaysia

Promoted from Senior IT Support Engineer

2017 – Present

Leadership & Operations

Lead multi-country IT operations, support engineers, KPIs, SLAs and senior stakeholder engagement.

Infrastructure & Cloud

Own AWS, Google Workspace, Windows/Linux/macOS, virtualisation, storage, networking, backup and DR.

Service Delivery

Drive incident management, production support, asset lifecycle, vendors, SOPs and standardisation.

Systems Administrator

Photobook Worldwide · Kuala Lumpur

2014 – 2017

Senior Solutions Architect – ECM

3SG · Colombo, Sri Lanka

2012 – 2013

Executive / Senior Technical Support Specialist

3SG · Colombo, Sri Lanka

2007 – 2012

SELECTED IMPACT

Measurable impact.

99.9%

Infrastructure uptime

Sustained availability across business-critical infrastructure and production environments.

85% → 97%

SLA compliance

Improved support performance through stronger processes, escalation and accountability.

35%

MTTR reduction

Reduced resolution time through monitoring, alerting and post-incident improvement.

EXPERTISE

Core strengths.

IT Operations Leadership

Regional operations · Team leadership · KPIs & SLAs · Stakeholders

Infrastructure & Cloud

AWS · Google Workspace · Windows/Linux/macOS · Proxmox · Storage · DR

Service Delivery & Security

ITIL · Incident/problem management · Networking · VPN · Firewalls · ISO 27001 operations

Vendor & Business Management

Procurement · Suppliers · Service agreements · Cost optimisation · Cross-border coordination

CV

Want the full picture?

Download my Malaysia CV for detailed experience, technical skills, certifications, education and direct contact details.

Download CV

CONTACT

Open to the right next opportunity.

IT Infrastructure, IT Operations, Technical Support Management and regional technology leadership roles — including international relocation.

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